FAQ

- Professional, friendly, and polite drivers. - Reliable service and 100% on-time. - Always clean and disinfected vehicles after each customer. - Free water and snacks. - Up to 1 hour and 30 minutes of free waiting at the airport. - Private transfers, tours, and excursions to any location in Azerbaijan. - Private yacht and helicopter bookings. - Additional special requests (Flowers, champagne, wine, etc.). - No requirement for advance payment or providing card details. - Online bookings from any device within minutes.

You can place your transfer or tour orders by filling out the information about yourself and your requests in the booking section of our website or by directly contacting our operator. In both cases, you will be contacted by our operator within 10 minutes during business hours, and within a maximum of 1 hour outside of business hours.

The timing depends on the vehicle class. Premium, business class, or vehicles for 10, 13, 16, and 19 passengers must be booked at least 24 hours in advance. Standard vehicles must be booked at least 16 hours in advance. If you don't have that much time, you can order an urgent transfer. We will do our best to provide the service!

After completing the reservation, you will receive a confirmation email with your reservation number and a voucher containing all the relevant details for your trip.

As soon as you know about the delay, please inform us by calling or texting the phone number provided or using the online chat on our website.

If you notify us of the change at least 5 hours in advance, no penalty will be applied.

You can cancel your reservation with a full refund if you notify us at least 24 hours in advance.

For transfers from the airport, the price includes a waiting time of 1 hour and 30 minutes after the scheduled arrival time. If your flight is delayed further, please call one of the phone numbers provided to inform the driver as soon as possible. For transfers from the hotel, the price includes 20 minutes of waiting from the scheduled pick-up time.

The price is based on the vehicle, not the number of passengers.

If you need a child seat, you must inform us in advance when placing your order. Please note that child seats are provided free of charge.

Standard luggage dimensions (length, width, and height) should not exceed a total of 158 cm. Any large luggage may be considered non-standard. If you have non-standard luggage (such as skis or snowboards, bicycles, strollers, wheelchairs, large suitcases, golf clubs, etc.), please inform our support manager, who will advise you on the appropriate vehicle.

Your driver will meet you in the arrival zone with a sign displaying your name. If the pick-up location is a hotel, the driver will wait in the hotel lobby or at the entrance.

We guarantee that the driver will make every effort to meet you. The driver will have your contact number, and you will have theirs. Please keep your phone open. If you cannot reach the driver, contact our support team. Note that GYD airport offers free Wi-Fi.

Yes, all of our vehicles are equipped with passenger insurance.

Most of our drivers speak English, Russian, and Turkish at a basic level. If you require a driver with fluent language skills, please inform us in advance.

During long journeys, your driver can stop at desired locations for photo opportunities or to meet any needs (such as meals, etc.) throughout the day.

Yes, you can book a guide by informing us in advance.